Refund policy

Return & Refund Policy

Effective date: September 15, 2026

This policy applies to purchases made directly through the Cheerish online store. Nothing in this policy limits any mandatory consumer rights that apply where you live.

30-day quality issue guarantee

You may request support within 30 calendar days after delivery if an item is defective, arrives damaged, is materially different from the product ordered, or is missing essential parts. Requests must include the order number and clear photographs or video showing the issue.

No change-of-mind returns

We do not accept returns or refunds because you changed your mind, no longer want the item, ordered the wrong option or quantity, dislike the color or size after delivery, or found a lower price elsewhere. Items damaged by misuse, improper installation, alteration, normal wear, or failure to follow product instructions are not eligible.

Damaged, incomplete, or incorrect deliveries

Please inspect your order promptly. Contact us within 7 calendar days for visible shipping damage, missing parts, or an incorrect item so we can investigate with the carrier or fulfillment partner quickly. This reporting period does not reduce any mandatory rights that cannot lawfully be limited.

How to request support

Use the Contact us page linked in the store footer before sending anything. Include your order number, a description of the problem, and clear photographs or video. We may ask you to complete reasonable troubleshooting before approving a remedy.

Available remedies

After verification, Cheerish may provide troubleshooting, a replacement part, a replacement product, or a partial or full refund, depending on the issue and applicable law. Do not send an item to an address printed on the parcel unless we provide written return instructions.

Return shipping and refunds

When an approved quality issue requires a return, Cheerish will provide a prepaid method or reimburse reasonable authorized return costs. Approved refunds are sent to the original payment method within 10 business days after approval or inspection. Your payment provider may need additional time to post the credit.

Order cancellation

Contact us as soon as possible if you need to cancel. We can cancel an order only before fulfillment begins. Once the order has been dispatched, this quality issue policy applies.

Contact

Use the Contact us page linked in the store footer and include your order number.